Refund policy

All products are digital downloads only.

Thank you for your purchase! Please note that all items available in our shop are digital products and will be delivered via instant download after checkout. 

No physical items will be shipped.

Once your payment is confirmed, you will receive a download link either on the confirmation page or via email. Please ensure your email address is entered correctly at checkout. 

No refunds or exchanges

Due to the nature of the digital products, we do not offer refunds, returns, or exchanges. 

Once a file has been downloaded, it cannot be returned-therefore, all sales are final. Please read the product description carefully before purchasing and feel free to reach out with any questions prior to checkout. 

Need help?

If you experience any issues with downloading your product or need support, please contact us at leanne.rowley@theastarisfoundationforchange.org.uk. Were happy to help!